Privacy Policy

Lepas Melbourne City is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Lepas Melbourne City manages personal information. It is structured as follows:

1. Personal information Lepas Melbourne City collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Lepas Melbourne City and complaints
10. Changes to Privacy Policy

1. Personal information Lepas Melbourne City collects

The main types of personal information Lepas Melbourne City collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Lepas Melbourne City such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Lepas Melbourne City's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Lepas Melbourne City's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Lepas Melbourne City's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Lepas Melbourne City.

Lepas Melbourne City collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Lepas Melbourne City keeps of telephone calls, or emails received, or messages sent to Lepas Melbourne City or posted on Lepas Melbourne City's pages on social media);
• Lepas Melbourne City's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Lepas Melbourne City collects personal information in connection with running its business directly from the individual concerned. On occasion Lepas Melbourne City may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Lepas Melbourne City stores personal information in electronic and paper form.

Lepas Melbourne City uses and discloses personal information as follows:

• to source vehicles and sell them to Lepas Melbourne City's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Lepas Melbourne City's customers and prospective customers;
• to obtain products, services or information from Lepas Melbourne City's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Lepas Melbourne City knows about them);
• to operate and manage Lepas Melbourne City's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Lepas Melbourne City. For example, Lepas Melbourne City may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Lepas Melbourne City also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Lepas Melbourne City uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Lepas Melbourne City uses in the operation of the computer program is browsing history on Lepas Melbourne City's websites, name, contact information, and other information you may input into Lepas Melbourne City's websites. The level of human oversight Lepas Melbourne City provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Lepas Melbourne City's staff.

4. Cookies

Lepas Melbourne City uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Lepas Melbourne City's web server. Lepas Melbourne City may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Lepas Melbourne City's platforms and those social media platforms. Lepas Melbourne City's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Lepas Melbourne City's website.

5. Links to other websites

Lepas Melbourne City's website may contain links to third party websites. Lepas Melbourne City does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Lepas Melbourne City and do not wish to receive these communications from Lepas Melbourne City in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Lepas Melbourne City.

7. Overseas transfers

Lepas Melbourne City's website/s are hosted in Australia. On occasion, a third party service provider Lepas Melbourne City engages or that Lepas Melbourne City is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Lepas Melbourne City holds about them by contacting Lepas Melbourne City during business hours on 1300 153 727 or via the contact page.

Lepas Melbourne City may require an individual making a request to verify their identity before processing their request.

Lepas Melbourne City will aim to respond to all requests promptly and within 30 days.

Lepas Melbourne City may refuse a request where permitted or required by law. Lepas Melbourne City will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Lepas Melbourne City and complaints

If you have any queries, concerns or complaints about how Lepas Melbourne City handles your personal information please contact Lepas Melbourne City during business hours on 1300 153 727 or via the contact page. Lepas Melbourne City may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Lepas Melbourne City can understand the nature of your concern. In most cases, Lepas Melbourne City will ask that you put your request in writing.

Lepas Melbourne City takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Lepas Melbourne City's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 1300 153 727
• Mailing Address: 371 Plummer St, Port Melbourne, VIC, 3207

10. Changes to Privacy Policy

Lepas Melbourne City may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.